One AI assistant on CRM/ERP
A single agent instead of a bot zoo: stable tools for sales and support.
How it works: a stable MCP toolset for the tenant assistant.
EXALT24
Platform cabinetCapabilities that drive sales and support
One AI assistant on top of your CRM and ERP: replies in Open Lines and on your website, knows catalog and prices, remembers the customer, and hands off to a manager when a human is needed.
What the client gets
Not "another bot" — a workspace where the assistant is already connected to channels, catalog, and company knowledge.
More closed conversations
The assistant guides the lead in chat and Open Lines: matches products, answers stock and price, keeps context across messages.
Less load on the team
Routine questions are handled by AI; complex cases get a controlled handoff with history preserved.
Control without Studio chaos
Strategy, feature toggles, Test tab, and dialog logs — in the cabinet. Acceptance without jumping into third-party consoles.
Scale without a bot zoo
One stable toolset per tenant: sources, channels, knowledge, and feature entitlements for your plan.
Key capabilities
Everything available in the EXALT24 cabinet — from conversation channels to secure per-client rollout.
Channels and conversations
Bitrix24 Open Lines
Live replies in OL dialogs: the customer writes — the assistant answers with typing and quick ack.
How it works: Open Lines channel + typing/ack UX and escalation.
Web Chat for your site
Embeddable widget: chat on your website with visitor memory across sessions.
How it works: embed (iframe + loader) and visitor token.
Handoff to a manager
Controlled transfer to a human for complex cases or catalog failures — no silent drop-offs.
How it works: escalation after consent or MUST rules.
Channel management
Connect Open Lines and Web Chat in one place, copy embed code, and track statuses.
How it works: channel CRUD in the cabinet.
Knowledge, catalog, and memory
Smart catalog search
Finds products by size, section, and properties — with live Bitrix24 prices.
How it works: catalog schema planner + ranking.
Full-text catalog search
Fast search across the assortment index: nightly refresh and per-client delivery.
How it works: per-tenant indexes and nightly ingest.
Knowledge base from files
Upload documents — the assistant answers from your materials: guides, FAQ, offers.
How it works: upload, ingest, and knowledge search; Office to text.
Internet product-spec search
When catalog details are missing — the assistant pulls evidence on product specs.
How it works: evidence-only web search on demand.
Client memory
The assistant remembers visitor preferences across visits — the dialog continues, not restart.
How it works: recall by visitor/customer token.
Battle cards and client profile
Competitive playbooks and personal context for precise sales recommendations.
How it works: cabinet instruments + dialog memory.
Cabinet and control
Bots, strategy, and Test tab
Prompt setup, feature toggles, and answer acceptance without leaving for Dify Studio.
How it works: bot page in the cabinet.
Dialog logs
Review conversations and traces: what the customer asked and which steps the assistant took.
How it works: Dialogs section with detail view.
Integrations and sources
Connection health cards, test connection, and source capability refresh.
How it works: settings slide-over + nightly health.
Multi-source context
Bitrix24, 1C, and more side by side: the assistant pulls from the right source.
How it works: capability routing across sources.
Setup Assistant
In-cabinet helper walks you through portal setup and first launch steps.
How it works: built-in setup assistant.
Feature entitlements
Enable capabilities by plan: memory, multi-source, extended search, and more.
How it works: tenant-level entitlements.
Platform and security
Secure multi-tenant
Client data isolation: dedicated environment, protected secrets, access boundaries.
How it works: RLS, encrypted secrets, per-tenant Dify.
Automatic environment rollout
After request approval, a dedicated AI environment for the client is spun up — no manual one-offs.
How it works: automatic data-plane provisioning.
Secure admin Studio access
EXALT24 admins enter tenant Studio via a protected proxy — without sharing raw credentials.
How it works: admin console proxy with session.
One platform — full sales and support loop
The client gets an assistant that already lives in conversation channels, sees catalog and company knowledge, remembers the buyer, and stays under team control in the cabinet.
- One assistant instead of scattered bots and manual scripts
- Live catalog and prices — not stale exports
- Client memory and knowledge base strengthen every next dialog
- A dedicated protected environment per company — data stays isolated
Ready to see it in action?
Create a cabinet account or book a short consultation — we will show how the assistant fits your channels and catalog.